Effective Date: July 26, 2026
We appreciate your decision to shop with CharmBrite. We know that when you choose a decorative piece for your home or a present for someone you care about, you want it to arrive promptly and in excellent condition. This policy outlines where we deliver, what shipping costs, how long it may take, and what to do if something does not go as planned. If anything is unclear, our team is ready to assist.
1. Delivery Areas
At present, CharmBrite delivers to:
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United States
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Canada
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Mexico
If your shipping address is outside these locations, you will not be able to finalise your order during checkout. We regret any inconvenience and hope to add more destinations in the future.
2. Shipping Charges and Projected Total Delivery Window
United States: transit 7–20 business days; complimentary shipping on orders of US$50 or more; standard charge for orders under US$50: US$7.00.
Canada: transit 10–30 business days; complimentary shipping on orders of US$50 or more; standard charge under US$50: US$8.00.
Mexico: transit 20–30 business days; complimentary shipping on orders of US$50 or more; standard charge under US$50: US$12.00.
All delivery fees appear in US dollars and are shown clearly at checkout.
Projected total delivery window = handling time (2–7 business days) + transit window.
Approximate overall delivery windows, including handling:
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United States: 9–27 business days
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Canada: 12–37 business days
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Mexico: 22–37 business days
Handling may take longer during busy periods, public holidays, or for personalised or made-to-order decorative items. We will let you know if an item is delayed or becomes unavailable.
These timeframes are estimates, not guarantees. Customs clearance, bad weather, public holidays, carrier problems, heavy parcel volume, and other events beyond our reasonable control may cause delays.
3. Following Your Shipment
Once your order is sent, we will email a dispatch confirmation with tracking number(s). Tracking details may take a few business days to appear in the carrier’s system; that is normal.
If your order includes multiple pieces, they may travel in separate parcels, and you may receive more than one tracking number.
4. Customs Duties and Import Taxes
Depending on where the parcel originates and where it is going, orders may be subject to customs duties, import taxes, brokerage fees, or other charges levied by the destination country.
Unless clearly stated otherwise at checkout, these costs are not included in the product price or delivery fee and are the recipient’s responsibility.
Please note that we cannot mark an order as a “gift” or lower the declared value; we are legally required to state the actual purchase price.
5. Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate delivery address. If you notice a mistake, contact us as soon as possible. Once your order has entered processing or has been sent, we cannot guarantee that the address can be changed.
If you ask us to resend to a corrected address, you will be responsible for the additional delivery costs. Any extra delivery, return, or redelivery costs caused by an incorrect or incomplete address will be borne by the customer where permitted by law. This does not apply if the delivery problem was caused by an error on our part.
6. Missing, Late, or Marked as Delivered
If your tracking information has not updated for a long time, or if a package marked “delivered” cannot be found, please:
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Check around your doorstep, mailbox, or reception area;
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Ask family members, neighbours, or building management;
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Contact the carrier directly with your tracking number; and
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If you still need help, contact us at support@chbrt.com or chbrt1@126.com with your order number.
We will open an investigation, which may take some time and may require your cooperation. If the carrier confirms that the package was lost in transit, we will provide an appropriate solution, which may include a replacement or reimbursement depending on the circumstances.
7. Rejected or Undeliverable Parcels
If a parcel is refused, unclaimed, or cannot be delivered because of an incorrect address, failure to pay applicable customs fees, failure to collect after multiple delivery attempts, or other reasons attributable to you:
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Actual return delivery and customs costs may be deducted from any eligible reimbursement where permitted by law;
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The original delivery charge, if any, is generally non-refundable;
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If you request redelivery to a corrected address, you will be responsible for the additional delivery costs; and
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Reimbursement eligibility will be assessed after the returned parcel is received and inspected.
These deductions are not a restocking fee. We do not charge a restocking fee for approved returns.
8. Contact and Company Details
If you have any questions about delivery or need assistance with an order, please contact us at support@chbrt.com or chbrt1@126.com.
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: ShipBob – Suite 101
250 Airport Circle
Corona, CA 92880
United States
Thank you for visiting CharmBrite. We hope you find something beautiful that brings warmth and joy to the moments that matter.
Company Information
Brand: CharmBrite
Website: chbrt.com
CharmBrite is the trading brand used on chbrt.com.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Telephone number: +86 151-6803-1954
Registered Business Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Customer Service Emails: support@chbrt.com; chbrt1@126.com
CharmBrite is operated by Dongyang Longming Daily Necessities Co., Ltd., which is responsible for the operation of the online store chbrt.com, order processing, customer service, and related ecommerce activities.