Thanks for stopping by CharmBrite – a home décor shop for indoor and outdoor spaces. If you have a question about a product, need a hand with an order, or simply want to learn more about what we offer, our team is glad to assist.
To help us get back to you promptly and accurately, please share as much of the following as you can:
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Your order number, if you have one;
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The email address tied to your order;
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The product name or link you’re asking about;
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A brief, clear description of your question or concern; and
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For items that arrived damaged, faulty, wrong, or incomplete, clear photos or videos where possible – they help us see the problem quickly and find the right solution.
Customer Service
Customer Service Emails:
support@chbrt.com
chbrt1@126.com
Store Website:
chbrt.com
Our support team reviews messages on business days and replies as soon as we can. We may not always answer instantly, but we promise a considered response.
If your matter is urgent and order-related, please mark your message as “Urgent” and explain the issue – we’ll prioritise it wherever possible.
Returns
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Always contact us first so we can provide the latest return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: ShipBob – Suite 101
250 Airport Circle
Corona, CA 92880
United States
Company Information
Brand:
CharmBrite
Website:
chbrt.com
CharmBrite is the trading brand used on chbrt.com.
Telephone number:
+86 151-6803-1954
Store Operator:
Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Business Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Customer Service Emails:
support@chbrt.com
chbrt1@126.com
The registered business address is not a product return address. Please obtain return authorisation and the correct return address before shipping any item.
CharmBrite is operated by Dongyang Longming Daily Necessities Co., Ltd., which oversees chbrt.com, order processing, customer service, and related ecommerce operations.