Effective Date: July 26, 2026
Thanks for visiting Chabert—a shop for outdoor and indoor goods. Whether you have a question about an item, need help with an order, or want to know more about what we carry, our team is happy to assist.
To help us reply promptly and accurately, please include as much of the following as you can:
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Your order number, if you have one;
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The email address connected to your order;
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The product name or link you are asking about;
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A brief, clear description of your question or concern; and
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For items that arrived damaged, faulty, wrong, or incomplete, clear photos or videos where possible—they help us see the problem quickly and find the right solution.
Customer Support
Customer Service Email:
support@chbrt.com
Store Website:
chbrt.com
Our support team reviews messages on business days and replies as soon as we can. We may not always answer instantly, but we promise a considered response.
If your matter is urgent and order-related, please mark your message as “Urgent” and explain the issue—we will prioritise it wherever possible.
Returns
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Always contact us first so we can provide the latest return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Simpl Fulfillment – Suite 700
3714 Bluestein Drive
Austin, TX 78721
United States
Company Information
Brand:
Chabert
Website:
chbrt.com
Chabert is the trading brand used on chbrt.com.
Store Operator:
Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Legal Entity:
Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Unified Social Credit Code:
91350104MA34GA8F4Q
Registered Business Address:
Office 07-3, 22nd Floor, Building S15, China Resources MixC (Phase III), Hongshan Park Plot, North Side of Fusan Road, East Side of Gongye Road, Hongshan Town, Gulou District, Fuzhou City, Fujian Province
Customer Service Email:
support@chbrt.com
The registered business address is not a product return address. Please obtain return authorisation and the correct return address before shipping any item.
Chabert is operated by Fuzhou Dingshang Supply Chain Technology Co., Ltd., which oversees chbrt.com, order processing, customer service, and related ecommerce operations.