Effective Date: July 26, 2026
Company: Dongyang Longming Daily Necessities Co., Ltd.
Brand: CharmBrite
Website: chbrt.com
This Refund Policy is provided by Dongyang Longming Daily Necessities Co., Ltd., the legal entity operating the CharmBrite brand and the website chbrt.com.
Returns and cancellations are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved reimbursements are issued after a cancellation, return, exchange, or refund request has been reviewed.
1. Reimbursement Eligibility
Reimbursements may be granted once we have received and examined an approved return, if a return is necessary. In situations where we determine that sending the item back is not needed, we will inform you of the reimbursement decision after assessing the provided details.
Approved reimbursements apply to qualifying returned or impacted item(s).
2. Reimbursement Amount
The sum reimbursed will match the buying price of the qualifying returned or impacted item(s). Any sales tax we initially collected on the reimbursed item will also be returned where mandated by relevant legislation.
3. Initial Delivery Charges
The initial delivery charges are reimbursable only when the return results from our mistake, such as a wrong, damaged, faulty, or incomplete item, or where otherwise required by law.
For returns made by choice, the original postage is not refundable.
4. Reimbursement of Return Postage
If the return is due to a faulty, damaged, wrong, or incomplete item, we will reimburse reasonable authorised return postage costs you incurred in accordance with our written return instructions. We may ask for a valid postage receipt or other proof of payment.
For returns made by choice, including disliking the style or colour, selecting the wrong item or variant, or simply no longer wanting the product, the cost of return postage falls to you.
5. Taxes, Customs, and Third-Party Fees
Customs duties, import taxes, brokerage fees, or other non-reimbursable charges imposed by government authorities, carriers, or other third parties are not reimbursable by us.
6. Method of Reimbursement
Approved reimbursements will normally be sent to your original payment method. We generally do not issue reimbursements to a payment method different from the one used for the original purchase.
7. Timeframe for Reimbursement
Approved reimbursements will normally be sent to your original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may take additional time to reflect the reimbursement in your account.
8. Overdue or Missing Reimbursements
If an approved reimbursement has not appeared after the expected time:
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Check your bank or payment account;
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Contact your card issuer, bank, or payment provider; and
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Contact our customer service team if you still need help.
9. Reimbursements for Faulty, Damaged, Wrong, or Incomplete Products
We carefully check every decorative piece before it leaves us, but occasionally items may be harmed or affected during delivery.
If your order arrives faulty, damaged, wrong, or incomplete, please contact us promptly with:
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Your order number;
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A clear description of the issue;
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Photos or videos showing the item and the problem;
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Photos of the shipping label and outer packaging, if relevant; and
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Confirmation of your delivery address.
After reviewing your request, we will provide an appropriate solution based on the circumstances. This may include replacement parts, a replacement item, an exchange, or a reimbursement for the affected item.
If the problem is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or authorised return postage costs.
Kindly retain the product and its packaging throughout the review of your request, unless our support team advises you otherwise.
10. Wrong Addresses and Non-Deliverable Purchases
You are responsible for providing a complete and accurate delivery address.
If an order is sent back or cannot be delivered due to an incorrect or incomplete address, failure to collect after multiple delivery attempts, refusal of delivery, or unpaid customs charges:
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Actual return postage and customs costs may be deducted from any eligible reimbursement where permitted by law;
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The original delivery charge, if any, is generally not reimbursable;
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If you request redelivery to a corrected address, you will be responsible for the additional delivery costs; and
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Reimbursement eligibility will be assessed after the returned package is received and examined.
These provisions do not apply where the delivery problem was caused by an error on our part.
11. Get in Touch and Corporate Details
If you have any questions about a reimbursement, please contact us at:
Customer Service Emails:
support@chbrt.com
chbrt1@126.com
Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.
Telephone number:
+86 151-6803-1954
Store Operator / Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Business Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Current Return Warehouse Address:
Attn: Return Authorization 43-XNP-2
Warehouse: ShipBob – Suite 101
250 Airport Circle
Corona, CA 92880
United States
For return-related matters, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.
CharmBrite is operated by Dongyang Longming Daily Necessities Co., Ltd., which is responsible for the operation of the online store chbrt.com, order processing, customer service, and related ecommerce activities.