Effective Date: July 26, 2026
Company: Dongyang Longming Daily Necessities Co., Ltd.
Brand: CharmBrite
Website: chbrt.com
This Returns and Cancellation Policy is issued by Dongyang Longming Daily Necessities Co., Ltd., the legal entity that operates CharmBrite and chbrt.com.
Approved reimbursements are handled under our separate Refund Policy. Kindly consult that policy for eligibility, amount, method, and timing.
1. Cancelling or Adjusting an Order
If you wish to cancel or alter an order, please reach our customer service team promptly at support@chbrt.com or chbrt1@126.com, and provide your order number plus the change you want.
We will try our best to help. However, after an order has moved into processing, production, or shipping, changes or cancellations cannot be assured.
Personalised or made-to-order décor may go into production soon after order confirmation, so quick changes might not be feasible.
2. Return Window
You may ask for a return within 30 days of delivery for qualifying items.
Please contact us before sending anything back. Returns without authorisation may be declined or may slow down the reimbursement process.
3. Return Conditions
For a change-of-mind return, the item must:
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Be unused, unaltered, and undamaged;
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Be in its original packaging where reasonably possible;
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Include all original parts, accessories, and promotional items; and
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Come with valid proof of purchase.
We may decline a return if the item shows signs of use, harm, modification, or incomplete packaging not caused by us.
4. Items Not Eligible for Return
Unless an item is damaged, faulty, incorrect, incorrectly produced, materially different from what you confirmed, or otherwise protected by applicable law, we generally cannot accept change-of-mind returns for:
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Personalised or custom-made décor; and
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Made-to-order items.
Any relevant return limitation will be clearly stated on the product page before purchase. This section does not reduce any mandatory consumer rights available under applicable law.
5. Damaged, Faulty, Incorrect, or Incomplete Items
We inspect every décor piece before dispatch, but sometimes items may be harmed or affected in transit.
If your order arrives damaged, faulty, incorrect, or incomplete, please contact us promptly with:
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Your order number;
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A clear description of the problem;
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Photos or videos showing the item and the issue;
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Photos of the shipping label and outer packaging, if relevant; and
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Confirmation of your delivery address.
After reviewing your request, we will offer a suitable solution based on the circumstances. This may include replacement parts, a replacement item, an exchange, or a reimbursement for the affected item.
If the issue is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or authorised return shipping costs.
Please retain the item and its packaging while your request is being reviewed, unless our customer service team advises otherwise.
6. Return Shipping
For merchant-responsible returns involving damaged, faulty, incorrect, or incomplete items, we will provide return instructions and cover reasonable authorised return shipping costs when a return is necessary.
For change-of-mind returns, including disliking the style or colour, ordering the wrong item or variation, or no longer wanting the item, you are responsible for the return shipping costs.
Original shipping fees are non-refundable for change-of-mind returns unless otherwise required by law. Customs duties, import taxes, brokerage fees, or similar charges paid directly to customs authorities, carriers, or other third parties generally cannot be reimbursed by us.
We recommend using a trackable shipping method for change-of-mind returns. We are not responsible for items lost or damaged in transit before they reach the authorised return address.
Please do not send returns using cash-on-delivery or similar services.
We do not charge a restocking fee for approved returns.
7. Return Address
Always contact us at support@chbrt.com or chbrt1@126.com for return authorisation and instructions before sending any item back.
Once your return request has been reviewed and approved, we will send you an approval email containing the applicable return address and detailed return instructions for your order. The return location may vary depending on the product, order, and customer location.
Our registered business address is not a return address. Please do not send any item to the address printed on the original parcel or to our registered business address unless our customer service team expressly instructs you to do so in writing.
Items sent without prior approval or to an unauthorised address may be refused, delayed, lost, or returned to the sender.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: ShipBob – Suite 101
250 Airport Circle
Corona, CA 92880
United States
8. Exchanges
Exchanges depend on product availability and review of your request.
Depending on the product, issue, order, and customer location, we may require the original item to be returned before sending a replacement. Please do not return the original item unless our customer service team instructs you to do so.
If a return is required, the approval email will provide the applicable return address and detailed instructions. If the requested replacement is unavailable, we may offer another suitable solution, such as a reimbursement or the option to place a new order.
9. Incorrect Addresses and Undeliverable Orders
You are responsible for providing a complete and accurate delivery address.
If an order is returned or cannot be delivered due to an incorrect or incomplete address, failure to collect after multiple delivery attempts, refusal of delivery, or unpaid customs charges:
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Actual return shipping and customs costs may be deducted from any eligible reimbursement where permitted by law;
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The original shipping fee, if any, is generally non-refundable;
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If you request redelivery to a corrected address, you will be responsible for the additional shipping costs; and
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Reimbursement eligibility will be assessed after the returned package is received and inspected.
These provisions do not apply where the delivery problem was caused by an error on our part.
10. Refund Reference
Approved reimbursements are processed under our Refund Policy. Please review the Refund Policy for reimbursement eligibility, amount, method, and timing.
11. Contact and Company Information
If you have any questions about an order cancellation, return, exchange, or reimbursement, please contact us at:
Customer Service Emails:
support@chbrt.com
chbrt1@126.com
Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.
Telephone number:
+86 151-6803-1954
Store Operator / Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Business Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Current Return Warehouse Address:
Attn: Return Authorization 43-XNP-2
Warehouse: ShipBob – Suite 101
250 Airport Circle
Corona, CA 92880
United States
For return-related matters, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.
CharmBrite is operated by Dongyang Longming Daily Necessities Co., Ltd., which is responsible for the operation of the online store chbrt.com, order processing, customer service, and related ecommerce activities.